FAQs
Whether you're exploring the features of our vending machines, seeking after-sales support, or have other inquiries, our FAQ page offers quick and clear answers to all your questions. If you can’t find the information you need, don’t hesitate to reach out to our customer support team, and we’ll be happy to assist you.
Customization
How to deal with the transportation and installation of customized products?
We will arrange transportation according to customer needs to ensure that the product arrives safely at the designated location. At the same time, we provide professional on-site installation and commissioning services to ensure that the equipment is put into use smoothly.
Can multiple modifications be made during the customization process?
Yes, during the customization process, we will maintain close communication with customers and allow multiple modifications before the plan is confirmed to ensure that the final design meets customer needs.
How long does customization take?
The time for customization will vary depending on the complexity of the project. Generally, the production cycle is 4 to 6 weeks after the plan is confirmed.
What is the warranty policy for customized products?
We provide a one-year warranty service. If there is a failure caused by material or workmanship problems during the warranty period, we will repair or replace the parts free of charge.
How is the customization fee calculated?
The customization fee is evaluated based on factors such as design complexity, material selection and production scale. We will provide a detailed quotation after demand communication.
Does the customization service support international customers?
Yes, we welcome international customers to cooperate with us, and we can provide multi-language support and meet the customization needs of different markets.
How to ensure the quality of customized products?
We implement a strict quality management system, and all products undergo multiple testing processes to ensure that they meet high quality standards.
How to get a quote for customization services?
Customers can contact us by phone or email with specific customization requirements, and we will provide you with a detailed quote within 24 hours.
Can samples be provided?
We can provide samples according to customer needs, but the cost and delivery time of samples will vary depending on the product type.
What is the minimum order quantity for customized services?
There is no fixed minimum order quantity for our customized services, but the specific requirements will vary depending on the product type and customization requirements.
Get in touch
Start Your Smart Retail Business
aote specializes in the professional customization of smart retail solutions.
Reach out to us for tailored automatic vending machine solutions.